WALLA WALLA, Wash.--(BUSINESS WIRE)--
Banner Bank was again ranked highest in the Northwest region for client
satisfaction by J.D. Power according to their just-released 2018 U.S.
Retail Banking Client Satisfaction Study. This is the fourth time since
2012 that Banner Bank has earned this recognition.
“It is an incredible honor to again receive this recognition by J.D.
Power as it affirms that our focus on providing outstanding service
continues to resonate in the communities we serve,” said Cindy Purcell,
Executive Vice President of Retail & Administration, Banner Bank. “This
top ranking is attributed to our exceptional employees and their
unwavering commitment to “do the right thing” for our clients, our
communities and one another,” Purcell said.
The J.D. Power U.S. Retail Banking Satisfaction Study is the
longest-running and most in-depth survey of the retail banking industry,
measuring overall satisfaction of more than 88,000 retail banking
customers this year alone. From that data, J.D. Power publishes the
highest-ranked banks in each of 11 regions across the U.S. This year,
the study factors included: products and fees, convenience, account
opening, communication and advice, channel activities, and problem
resolution.
View
the J.D. Power press release regarding their 2018 U.S. Retail
Banking Satisfaction Study. Learn more about J.D. Power at www.jdpower.com.
About Banner Bank
Banner Bank is a Washington-chartered commercial bank that conducts
business from more than 200 locations in Washington, Oregon, California
and Idaho. Banner Bank is a community bank which offers a wide variety
of commercial banking services and financial products to individuals and
small- and medium-sized businesses and their employees throughout the
western U.S. Visit Banner Bank at www.bannerbank.com.
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Banner Bank
Kelly McPhee, 509-232-1968
Vice President,
Communications
kelly.mcphee@bannerbank.com
Source: Banner Bank